We are joined by Yvette Gray, Regional Director for the UK & Ireland for Atradius Collections who has more than 30 years of experience in Recoveries, Claims, and Special Risk, about separating the fact from fiction when it comes to debt collection, and the different assessments and negotiations needed to be made when dealing with credit and collection.
We discuss the need for empathy and patience when dealing with customers at all times, but especially given the circumstances surrounding the pandemic, the breakdown of efforts made to recover debts before it becomes more serious and dire, and how to negotiate on either side before the situation escalates and extreme lengths are taken.